At Global Company, customer satisfaction is our priority. We strive to provide reliable and professional AC Repair & Services with complete transparency and quality support. This Refund and Returns Policy explains the conditions related to payments, refunds, and service-related concerns.
1. Service-Based Business
Global Company provides repair, installation, maintenance, and cooling services. Since our business is service-oriented, physical product returns are generally not applicable unless spare parts supplied by us are found defective under applicable service conditions.
2. Refund Eligibility
Refunds may be considered in the following situations:
- Duplicate payment made by the customer
- Service could not be completed due to technical limitations
- Incorrect billing or payment errors
- Approved cancellation before service completion
3. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Service work has already been completed successfully
- Issues caused by customer misuse or external damage
- Change of mind after service completion
- Delays caused by customer unavailability or restricted access
4. Spare Parts & Materials
If spare parts are specially arranged or purchased for a customer’s appliance, charges for those parts may be non-refundable once installed or ordered.
5. Service Complaints
If you face any issue related to our service, customers are encouraged to contact us immediately. Our team will review the concern and attempt to provide a suitable resolution as quickly as possible.
6. Refund Process
Approved refunds, if applicable, may take a few business days to process depending on the payment method and banking procedures.
7. Cancellation Policy
Customers may request cancellation or rescheduling before technician dispatch or service initiation. Cancellation requests after service work has started may not qualify for refunds.
8. Policy Updates
Global Company reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.
For any refund-related questions or service concerns, customers may contact our support team for assistance.